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Coming Soon - Enhanced Order Processing

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The Infiltrator and EZflow Customer Service Team is working to improve the customer ordering experience. Over the next few months, we will be launching a program that will automate order entry for standard purchase orders.

For most of our customers, this will be a seamless transition, but will free up time for our team to focus on other customer service activities to improve your Infiltrator experience. We may reach out to some distributor partners to suggest different options to place orders that will result in higher accuracy and quicker results. If you’d like to learn more about these options now, you can reach out to your Customer Account Specialist, and we will customize a process that works for you.

You can reach your Customer Account Specialist in any way that works best for you: by phone and by email!

For Infiltrator products and service:

  • Southern Region (TX, OK, AR, LA, MS, AL, TN, KY, WV, GA, and SC) please use SOorders@infiltratorwater.com or call (860) 577-7007. Your Customer Account Specialist is Sue Lyons.
  • Central Region (ND, SD, NE, KS, MO, IA, MN, WI, MI, IL, IN, and OH) please use CEorders@infiltratorwater.com or call (860) 577-7049. Your Customer Account Specialist is Ken Seale.
  • Northeastern Region (MD, DE, NJ, PA, NY, CT, RI, MA, NH, VT, ME, Canada - ON, QC, NB, NL, NS, PE) please use EAorders@infiltratorwater.com or call (860) 577-7757. Your Customer Account Specialist is Zachary Newton.
  • Southeastern Region (FL, NC, VA) please use EAorders@infiltratorwater.com or call (860) 577-7004.  Your Customer Account Specialist is Monique Bellenoit.
  • Western Region (HI, AK, CA, OR, WA, MT, ID, WY, NV, UT, CO, AZ, NM, Canada - BC, AB, SK, MB) please use WEorders@infiltratorwater.com or call (860) 577-7103.  Your Customer Account Specialist is Lauren Sobieraj.

For EZflow you can reach us using EZForders@infiltratorwater.com or call the Customer Account Specialist for your area: 

  • Zachary Newton at (860) 577-7757 for: Canada - ON, QC, NB, NL, NS, PE United States - ME, VT, NH, MA, RI, CT, NY, PA, NJ, DE, MD, VA, NC, FL
  • Rachel Condon at (860) 577-7002 for: Canada - MB, SK, BC, AB United States - AK, WA, OR, CA, HI, NV, ID, UT, AZ, NM, CO, WY, MT, ND, SD, NE, KS, MN, IA, MO, WI, IL, IN, MI, OH, TX, OK, AR, LA, MS, TN, AL, GA, SC, WV, KY

If you prefer to fax us, our fax number is (800) 566-4022.